OPTIMIZING THE VALUE OF YOUR BUSINESS
Managed services
About the service
- In-house IT team can focus on more strategic projects
- IT-related costs are controlled better
- Downtime is minimalized and business continuity ensured
- Employees work more effectively, as they have a dedicated IT support team
- Security and compliance are ensured
- Software updates are performed in a timely manner
- Service Level Agreement (SLA) ensures that response time and resolution rate are maintained
What we deliver
Transparency
We use battle-proven ITSM platforms that allow our clients to track the status of every incident. Additionally, reporting modules allow you to check other service parameters over a given period of time to get better overview of the compliance with the SLA.
Single point of contact
We are your single point of contact when it comes to maintenance services, day-to-day consultancy, issues reported by end users.
SLA
Depending on how critical for business continuity a given system is, we offer various service parameters, including reaction time, effective problem resolution time or workaround delivery time. We can support you in the standard 9 to 5 mode, but also in the 24/7 mode.
Support
We cover all lines of support: the 1st line (service desk) responsible for end user support, the 2nd line dealing with more advanced requests and the 3rd line that includes developer teams and application administrators.
Remotely or on-perm
We provide maintenance services using remote access to the client’s environment or work with clients on premise, when such access is not possible. A hybrid scenario is also possible: some part of the service actions is performed remotely based on the environments reproduced in the Fabrity infrastructure and part of them is done directly on client’s on premise infrastructure.
Wide service range
We develop functionalities for the solutions created by third-party providers, as well as provide support for them. You can include them in our managed service contract, especially if they are created in the same technology stack.
About Fabrity
Our Vision is to address the Digital Transformation challenges of our Clients and help them build the better and more innovative businesses.
We focus on mastering Product & Design and Software Development, as well as Managed Services, DevOps and Data Science processes to bring the added value to the businesses of our Clients.
Years of building our know-how and partnerships with leading IT solutions providers, gave us a great position to deliver value in the process automation, AI, cloud, and smart devices areas.
Founded in 2007
Access the Best Talents
Flexibility
Cost Advantage
Time Efficiency
Global Presence
Our key clients
How we work
01
Contact us
02
Discovery session
03
Proposal
04
Contract
05
Kick-off
Start a project with a dedicated team.
06
Long-term cooperation
Other services
Best-in-class software development teams, holding you by a hand in the digital transformation journey. Beautiful and client-centric design, combined with top-notch software engineering.
Product ideation
Gain insight into the market environment, test your ideas and get a prototype for your product
Product design
Engage your clients from day one and deliver a continuous exceptional experience to grow your brand faster
Web software development
Beautiful design hand in hand with solid technology
Mobile software development
Find new clients and increase their loyalty with human-centred mobile apps
Enterprise software development
Relevant teams and technology for ambitious organisations
Data engineering
Data science, data management, and big data services focused on addressing enterprise needs
Outsourcing
Scale up your team seamlessly to meet the growing needs of your business.
Blog
How to hire a software development team
How to hire a software development team? What aspects should you take into consideration? Read our article to find the answers to these questions.
The added values a competent nearshoring partner can bring to your company
When looking for a nearshoring partner, you should look beyond programming skills. Read on to know what added values you can expect.
When a time and materials contract is not enough—avoiding financial burnout in software development
In the case of a software development team’s underperformance, a typical time and materials contracts may not be enough. Find out about the alternative.
Frequently Asked Questions
You can choose a’la carte from different cooperation models, choose and mix roles to build truly effective SCRUM teams according to your needs.
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