OPTIMIZING THE VALUE OF YOUR BUSINESS

Managed services

Wide range of managed services to make your businesses run properly

About the service

Managed services are about handling day-to-day operations of your software, platforms and IT infrastructure by a dedicated IT company, so-called managed services provider (MSP). The cooperation with MSP offers several benefits:

What we deliver

Transparency

We use battle-proven ITSM platforms that allow our clients to track the status of every incident. Additionally, reporting modules allow you to check other service parameters over a given period of time to get better overview of the compliance with the SLA.

Single point of contact

We are your single point of contact when it comes to maintenance services, day-to-day consultancy, issues reported by end users.

SLA

Depending on how critical for business continuity a given system is, we offer various service parameters, including reaction time, effective problem resolution time or workaround delivery time. We can support you in the standard 9 to 5 mode, but also in the 24/7 mode.

Support

We cover all lines of support: the 1st line (service desk) responsible for end user support, the 2nd line dealing with more advanced requests and the 3rd line that includes developer teams and application administrators.

Remotely or on-perm

We provide maintenance services using remote access to the client’s environment or work with clients on premise, when such access is not possible. A hybrid scenario is also possible: some part of the service actions is performed remotely based on the environments reproduced in the Fabrity infrastructure and part of them is done directly on client’s on premise infrastructure.

Wide service range

We develop functionalities for the solutions created by third-party providers, as well as provide support for them. You can include them in our managed service contract, especially if they are created in the same technology stack.

About Fabrity

In Fabrity we want to partner with great and the most innovative clients to support them in their Digital Transformation Journey by combining the innovation and beautiful design with top-notch software engineering.

Our Vision is to address the Digital Transformation challenges of our Clients and help them build the better and more innovative businesses.

We focus on mastering Product & Design and Software Development, as well as Managed Services, DevOps and Data Science processes to bring the added value to the businesses of our Clients.

Years of building our know-how and partnerships with leading IT solutions providers, gave us a great position to deliver value in the process automation, AI, cloud, and smart devices areas.

Founded in 2007

Extensive expertise with ambitious and innovative projects.

Access the Best Talents

Access to a volume talent pool, top-notch, experienced, engineers and designers.

Flexibility

You can choose a’la carte from project roles on our side and build truly effective hybrid teams.

Cost Advantage

Significant cost advantage compared to your local partners, but most of all, best-in-class quality.

Time Efficiency

Significantly shortened timeframe for building competent project teams, usually 2-4 weeks.

Global Presence

Enterprise and high-tech clients from Europe, UK and US.

Our key clients

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toyota
Frontex
Liebherr
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Pepsico
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ABB_logo
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How we work

01

Contact us

Ask for a quote for your project scope.

02

Discovery session

Setup an initial discovery session in the next three days.

03

Proposal

Receive a proposal with technical strategy, backlog definition, team sizing, and budget estimates.

04

Contract

Review and sign off a contract based on SCRUM approach depending on how well defined your project scope is.

05

Kick-off

Start a project with a dedicated team.

06

Long-term cooperation

Cooperate with a team in a fully transparent way, receive project deliverables in iterations as planned.

Other services

Best-in-class software development teams, holding you by a hand in the digital transformation journey. Beautiful and client-centric design, combined with top-notch software engineering.

Product ideation

Gain insight into the market environment, test your ideas and get a prototype for your product

Product design

Engage your clients from day one and deliver a continuous exceptional experience to grow your brand faster

Web software development

Beautiful design hand in hand with solid technology

Mobile software development

Find new clients and increase their loyalty with human-centred mobile apps

Enterprise software development

Relevant teams and technology for ambitious organisations

Data engineering

Data science, data management, and big data services focused on addressing enterprise needs

Outsourcing

Scale up your team seamlessly to meet the growing needs of your business.

Blog

Frequently Asked Questions

You can choose a’la carte from different cooperation models, choose and mix roles to build truly effective SCRUM teams according to your needs.

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