OPTIMIZING THE VALUE OF YOUR BUSINESS
About the service
What we deliver
We use battle-proven ITSM platforms that allow our clients to track the status of every incident. Additionally, reporting modules allow you to check other service parameters over a given period of time to get better overview of the compliance with the SLA.
Single point of contact
We are your single point of contact when it comes to maintenance services, day-to-day consultancy, issues reported by end users.
Depending on how critical for business continuity a given system is, we offer various service parameters, including reaction time, effective problem resolution time or workaround delivery time. We can support you in the standard 9 to 5 mode, but also in the 24/7 mode.
We cover all lines of support: the 1st line (service desk) responsible for end user support, the 2nd line dealing with more advanced requests and the 3rd line that includes developer teams and application administrators.
Remotely or on-perm
We provide maintenance services using remote access to the client’s environment or work with clients on premise, when such access is not possible. A hybrid scenario is also possible: some part of the service actions is performed remotely based on the environments reproduced in the Fabrity infrastructure and part of them is done directly on client’s on premise infrastructure.
Wide service range
We develop functionalities for the solutions created by third-party providers, as well as provide support for them. You can include them in our managed service contract, especially if they are created in the same technology stack.
Our Vision is to address the Digital Transformation challenges of our Clients and help them build the better and more innovative businesses.
We focus on mastering Product & Design and Software Development, as well as Managed Services, DevOps and Data Science processes to bring the added value to the businesses of our Clients.
Years of building our know-how and partnerships with leading IT solutions providers, gave us a great position to deliver value in the process automation, AI, cloud, and smart devices areas.
Founded in 2007
Access the Best Talents
Our key clients
How we work
Start a project with a dedicated team.
Best-in-class software development teams, holding you by a hand in the digital transformation journey. Beautiful and client-centric design, combined with top-notch software engineering.
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Frequently Asked Questions
You can choose a’la carte from different cooperation models, choose and mix roles to build truly effective SCRUM teams according to your needs.
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