The energy industry is facing one of its biggest challenges in decades. Shifting toward renewable energy sources, minimising CO2 emission, and the popularity of prosumption is of fundamental value for many countries and our environment. These changes are highly difficult if possible at all without new advanced technologies.
- Maintenance processes – manage maintenance processes of infrastructure and gear, run schedules of service teams
- Infrastructure setup – infrastructure setup using various parameters covering terrain conditions, costs, and ROI
- Customer-facing portals and apps – self-service solutions for paperless customer service increasing engagement and clients’ awareness
- Data analytics – detection and integration of data sources for efficient and scalable analysis, insights, and a better understanding of the business environment to deliver added value
- Multichannel correspondence and case management – integrate and manage communication flow from different sources (traditional and electronic), create digital folders for customers and cases, track efficiency and compliance
- Digital mailrooms – manage incoming and outgoing mail from different channels, prepare and launch workflows involving mail, efficiently work with single and high letter volumes
- Billing data – integrate billing data sources and process them to efficiently generate clients’ settlements along with appropriate documentation
