Our ServiceNow developers and solution architects can help you transform your business processes, enabling seamless integration and enhanced productivity.
Why use ServiceNow
Streamlined operations
through centralized service management across departments
Automation of routine tasks
to reduce manual labor and minimize errors
Improved IT service delivery,
improving user satisfaction
Enhanced security
by enabling faster and more effective response to threats
Reduced operational and IT costs
costs through efficient asset management and process automation
Scalability
to support business growth without significant additional resources
Better client and employee experience
thanks to streamlined service delivery
Rapid adaptation
to business changes thanks to low-code development capabilities
Our ServiceNow services
Technology and development services
- Custom application development: We extend the Now Platform’s functionality with custom applications and integrations tailored to your business needs.
- Integration services: We ensure smooth data flow and interoperability by seamlessly integrating ServiceNow with other enterprise systems.
Consulting and advisory services
- Strategic guidance: We provide strategic guidance to align your business objectives with ServiceNow’s capabilities, offering insights into best practices and creating detailed adoption roadmaps.
- Process optimization: We enhance your existing business processes by leveraging ServiceNow’s robust features, boosting both efficiency and effectiveness.
Managed services
- Support and maintenance: Our managed services keep your ServiceNow environment updated, secure, and performing at a high level.
- Incident and problem management: We manage incident resolution and system enhancements to ensure seamless operations.
Leverage our expertise in ServiceNow solutions
Our ServiceNow expertise in practice
Streamlining internal processes with ServiceNow
One of our international clients needed to streamline their internal processes using the ServiceNow platform. To achieve this goal, we:
- built custom business apps on the ServiceNow platform covering both core business functions and support functions (HR and office administration);
- covered the full project life cycle from business requirements analysis, through development and testing, to final deployment;
- integrated apps with the company’s other core systems;
- ensured security, data anonymity, and compliance with GDPR
Business results
- Catalog of all processes run within the organization.
- Transparency of all processes within the company.
- Shortened onboarding time for new employees.
- Enhanced governance through the reporting capabilities offered by ServiceNow.
- Reduced number of tickets thanks to self-service options for employees.
One of our international clients needed to modernize its legacy IT service management system, which was struggling to handle the volume of service requests and lacked the ability to integrate with other business applications. To achieve this goal, we:
- mapped the company processes during workshops with stakeholders;
- migrated from an on-premises legacy system to a cloud-based system;
- deployed an IT self-service portal for employees;
- developed custom workflows to automate repetitive tasks and standardize processes across the company;
- ensured performance and security of the migration;
- prepared the documentation;
- provided training for the client’s employees.
Business results
- Automated workflows reduced the average resolution time for incidents.
- Asset management system decreased hardware downtime.
- A new self-service portal improved user satisfaction and reduced direct IT support requests.
- The workload for IT support team decreased, while its efficiency increased.
Our client, a manufacturing company, needed to streamline HR tasks such as onboarding new employees, handling service requests, and maintaining compliance with various employment laws and GDPR. To achieve this goal, we:
- mapped all HR processes in the company;
- prepared and built workflows that could be automated;
- implemented an employee service center to enable self-service options;
- integrated the platform with the Workday system used by the client;
- trained the end users and created the documentation;
- provided tech support and maintenance.
- The automated onboarding process reduced the time to onboard new employees.
- The employee service center provided a single access point for all HR-related inquiries and services, increasing employee satisfaction and engagement.
- The ServiceNow platform ensured compliance with legal requirements.
- The administrative workload for the HR department.
How to start you ServiceNow project
Unlock the full potential of ServiceNow with our expertise
ServiceNow capabilities
ServiceNow offers a variety of capabilities designed to streamline enterprise operations across multiple departments. Each feature is crafted to address specific areas of business needs, from IT service management and customer service to human resources and security operations. Here’s a concise overview of essential ServiceNow capabilities and their potential to transform your organization by boosting efficiency, streamlining workflows, and elevating service delivery.
IT Service Management (ITSM)
Automate the logging, tracking, and resolution of IT tickets
ServiceNow ITSM enhances IT operations using a structured framework focused on efficiency and alignment with business goals.
- Standardization and efficiency: automates and standardizes IT processes to reduce downtime and boost productivity.
- Improved service delivery: aligns IT services with business needs to enhance service quality and customer satisfaction.
- Visibility and accountability: provides tools for better monitoring and reporting, ensuring transparency and accountability in IT operations.
- Effective change management: manages updates with minimal disruption, maintaining stability.
- Cost efficiency: optimizes asset management to lower operational costs and improve resource utilization.
- Continual improvement: regularly updates IT services based on feedback and performance metrics.
IT Operations Management (ITOM)
Manage your IT operations across environments
- Now Assist for ITOM: enhances the speed and accuracy of alert triage through generative AI.
- Discovery: provides a comprehensive view of your operational footprint across both on-premises data centers and cloud environments.
- Service mapping: delineates the connections between IT components and business services, adapting to dynamic conditions.
- Configuration Management Database (CMDB): maintains detailed records of IT service dependencies and relationships in a unified system.
- Certificate management: actively discovers, catalogs, and manages your TLS certificates.
- Firewall audits and reporting: monitors firewall policies and conducts proactive audits on a unified platform.
- Service graph connectors: maintains consistency in third-party data with help from certified integration partners.
- Agent client collector: expands and customizes community monitoring checks to generate relevant events and metrics.
- Event management: minimizes noise from monitoring tools and enhances understanding of business service health.
- Metric intelligence: proactively analyzes IT infrastructure to identify service degradation and prevent outages.
- Health log analytics: ensures continuous digital service delivery with real-time log data for quick problem resolution.
- Cloud accelerate: provides four specialized apps to streamline cloud migration, provisioning requests, and cloud resource management.
IT Asset Management (ITAM)
Manage the complete life cycle of your IT assets
ServiceNow IT Asset Management (ITAM) offers a comprehensive solution to efficiently manage IT assets through their life cycle, integrating seamlessly with IT Service Management (ITSM) to optimize both assets and services.
- Centralized asset repository: maintains an up-to-date inventory of all IT assets, ensuring centralized control.
- Life cycle management: automates asset management from procurement to retirement, reducing errors and manual effort.
- Financial and contract management: tracks financial details and contractual obligations, ensuring cost management and compliance.
- Software and hardware asset management (SAM & HAM): modernizes asset tracking to mitigate risks and reduce costs.
- Cloud insights and automated workflows: enhances visibility into cloud infrastructure and streamlines related workflows.
- Real-time visibility and reporting: provides dashboards for immediate asset insights and performance tracking.
- Compliance and risk management: ensures regulatory compliance, minimizing legal and financial risks.
IT Business Management (ITBM)
Manage project portfolios and support agile development
ServiceNow IT Business Management (ITBM) aligns IT services with business goals, optimizes resource use, and enhances project management.
- Project portfolio management (PPM): enhances project planning, execution, and monitoring, aligning with organizational goals to boost efficiency and cut costs.
- Resource management: provides tools for effective IT resource allocation, improving productivity and forecasting.
- Financial management: offers deep insights into financials of IT projects, aiding in budgeting, forecasting, and optimizing expenditures.
- Demand management: streamlines request capture and prioritization, improving accuracy in forecasting product and service needs.
- Agile development: facilitates responsive IT service delivery using agile methodologies and efficient life cycle management.
- Application portfolio management (APM): delivers a comprehensive view of business applications, optimizing investments and reducing redundancies.
- Innovation management: encourages employee innovation with a platform for submitting new ideas.
- Performance analytics: applies analytics to monitor trends and resource usage, enhancing processes with automated workflows.
- Test management: boosts software quality by streamlining testing and ensuring thorough quality assurance.
Security Operations (SecOps)
Automate responses to security incidents and vulnerabilities
ServiceNow Security Operations (SecOps) enhances an organization’s security posture by integrating security with IT operations into a unified platform. It manages security incidents, vulnerabilities, and threats, and facilitates collaboration between security and IT teams.
- Incident response automation: automates the entire incident response process, from detection to resolution, for quick incident assessment and efficient remediation.
- Vulnerability response: proactively identifies and addresses vulnerabilities, offering a centralized, risk-prioritized view and fostering collaboration for timely action.
- Threat intelligence integration: integrates with leading threat intelligence feeds to predict and address emerging threats, correlating alerts with intelligence data for proactive management.
- Continuous monitoring and compliance: supports real-time detection and regulatory compliance with continuous monitoring and automated assessments.
- Security Incident Response: streamlines identification of critical incidents, accelerates remediation, and leverages data from existing security tools or SIEM systems.
- Threat intelligence: detects indicators of compromise, enriching security incident data for thorough analysis.
- Trusted security circles: enables anonymous sharing of threat intelligence among trusted networks, boosting collective security.
- Real-time visibility and reporting: provides customizable dashboards and reports for immediate security insights and decision-making support.
- Integration with ITSM: enhances asset management and service quality by integrating seamlessly with ServiceNow IT Service Management applications.
Customer Service Management (CSM)
Resolve customer issues through efficient case management
The Customer Service Management (CSM) in ServiceNow enhances customer service operations by streamlining workflows and improving customer satisfaction.
- Case management: streamlines communication between customers and agents, enhancing knowledge management for future issue resolution.
- Self-service portal: enables customers to easily submit requests, search for solutions, and access informative articles.
- Virtual agent: utilizes AI to resolve common queries and seamlessly escalate complex issues to live agents.
- Omnichannel support: integrates phone, web, and app communications for consistent support and transparent interactions.
- Knowledge management: collects and distributes support articles to both agents and customers, aiding swift resolution.
- Automation workflows: employs no-code workflows to automate processes, minimizing manual effort.
- Intelligent routing: automatically assigns cases based on agent skills and availability, optimizing resource allocation.
- Performance analytics: uses advanced reporting and AI analytics to monitor performance and predict trends.
- Surveys and feedback: gathers customer feedback to continuously improve service quality.
- Visual task board: offers a visual tracking tool for effective task management.
- CTI softphone and connection support: integrates calling and messaging within the service application for streamlined communication.
- Major issue management: efficiently manages and communicates during multi-customer incidents.
- Integration with other ServiceNow features: enhances enterprise service management by linking with ITSM, ITOM, and HR capabilities.
Human Resources Service Delivery (HRSD)
Centralize and manage HR services
The Human Resources Service Delivery (HRSD) in ServiceNow is designed to streamline and automate HR processes, enhancing the overall employee experience and improving HR operational efficiency.
- Employee service center: a centralized portal that empowers employees to find information, access HR services, and request support independently, minimizing the need for direct HR involvement.
- Automation of HR processes: automates repetitive and manual HR tasks, freeing up your HR team to focus on strategic initiatives.
- Knowledge management: efficiently manages HR cases and maintains a comprehensive knowledge base.
- Employee onboarding and transitions: streamlines the onboarding of new hires and smoothly manages transitions for existing employees with guided workflows that include essential tasks and checklists.
- HR document management: Securely stores and manages HR documents, ensuring easy access and compliance with relevant regulations.
- Reporting and analytics: provides powerful tools for creating detailed HR reports and analytics, helping you track workforce trends and make informed decisions.
- Integration with HR Systems: seamlessly integrates with existing HR systems like Workday, improving data consistency and enhancing process efficiency.
- Mobile access: Offers full mobile accessibility, allowing employees and HR staff to access HR services anytime, anywhere.
- Compliance and security: maintains stringent security measures and ensures compliance, protecting sensitive HR documents and processes.
Low-code application development
Empower citizen developers to build business apps
The Now Platform provides low-code tools that streamline application development for both professional developers and non-technical users. With these tools, you can quickly create and deploy custom applications, enhancing business agility and operational efficiency.
- App Engine Studio: provides a visual development interface with drag-and-drop functionality, reusable components, and collaboration features for streamlined, cross-functional development.
- Flow designer: facilitates no-code process automation, allowing users to visually set up triggers, actions, and conditions. Integrates seamlessly with other ServiceNow applications and external systems.
- Integration hub: offers pre-built connectors and supports custom integrations with low-code tools for easy system integration.
- Service portal: enables the creation of customizable user interfaces for self-service portals using drag-and-drop, enhancing user experience.
- Virtual agent: features AI-powered chatbots with natural language processing for handling common queries and tasks across various communication channels.
- Mobile studio: provides tools for developing mobile applications, supporting the creation of mobile-friendly interfaces and workflows.
- Citizen development: empowers non-technical users to build and manage applications in a controlled environment, facilitating active business-user involvement in development.
Blog
Optimizing HR processes with low-code HR applications
Still struggling with paper-based HR processes? Low-code HR applications might be the right solution for your problems. Read our article to learn more.
Building a procurement application with low-code technology—three real-life scenarios
Explore practical low-code development examples for creating procurement applications. Learn how to streamline your procurement processes.
Is low-code development a panacea for the tech talent shortage in 2023
If tech talent shortage hinders digital transformation in your company, maybe low-code development is an option for you. Read on to learn more.
Need support in building or improving your digital product?
Schedule a free 15-minute consultation to see how we help. During the consultation, we will:
- gather more info about the business challenge you want to solve,
- advise on best digital transformation strategy,
- decide on next steps.
Book a free 15-minute discovery call
Need a solution to automate and streamline your internal processes?
Let’s talk to see how we can help.
In this case the controller of the personal data will be FABRITY sp. z o. o. and the data will be processed for the purpose of marketing Fabrity’s products or services; the legal basis for processing is the controller’s legitimate interest. Personal data will be processed according to our privacy policy.
