Client
An international manufacturing company
Industry
Manufacturing
Business goal
Streamline HR tasks such as onboarding new employees, handling service requests, and maintaining compliance with various employment laws and GDPR
How we helped
- Mapped all HR processes in the company.
- Prepared and built workflows that could be automated.
- Implemented an employee service center to enable self-service options.
- Integrated the platform with the Workday system used by the client.
- Trained the end users and created the documentation.
- Provided tech support and maintenance.
Business outcome
- The automated onboarding process reduced the time to onboard new employees.
- The employee service center provided a single access point for all HR-related inquiries and services, increasing employee satisfaction and engagement.
- The ServiceNow platform ensured compliance with legal requirements.
- The administrative workload for the HR department decreased.