Migrating a system to manage customer complaints and internal audits from a legacy solution to a custom one

Client

A leading OTC manufacturer

Industry

Life science

Business goal

Ensure compliance with GMP standards in a pharmaceutical factory through proper management of deviations, customer complaints, and internal audits.

How we helped

  • Prepared a business analysis.
  • Prepared a functional specification of the solution.
  • Developed the solution.
  • Tested the solution internally and conducted an acceptance test with the client.
  • Deployed the solution in the cloud using MS Azure.
  • Prepared instructions and trained users.
  • Prepared validation documentation according to GMP requirements.

Business outcome

  • Ensured quality: all deviations from product standards are carefully tracked and handled to prevent more serious quality issues.
  • Quality monitored: internal audits make it possible to detect problems and take appropriate corrective actions.
  • Ensured GMP standards are met: the system monitors compliance with good manufacturing practices in the pharmaceutical factory.

Technology stack

Interested to see how a similar project might look in your company?

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Looking for support with your IT project?
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The controller of the personal data is FABRITY sp. z o. o. with its registered office in Warsaw; the data is processed for the purpose of marketing Fabrity’s products or services; the legal basis for processing is the controller's legitimate interest. Individuals whose data is processed have the following rights: access to data, rectification, erasure or restriction, right to object and the right to lodge a complaint with PUODO. Personal data in this form will be processed according to our privacy policy.

You can also send us an email.

In this case the controller of the personal data will be FABRITY sp. z o. o. and the data will be processed for the purpose of marketing Fabrity’s products or services; the legal basis for processing is the controller’s legitimate interest. Personal data will be processed according to our privacy policy.

Interested to see how a similar project might look in your company?
Contact us at sales@fabrity.pl to see how we can help.

Book a free 15-minute discovery call

Looking for support with your IT project?
Let’s talk to see how we can help.

The controller of the personal data is FABRITY sp. z o. o. with its registered office in Warsaw; the data is processed for the purpose of responding to a submitted inquiry; the legal basis for processing is the controller's legitimate interest in responding to a submitted inquiry and not leaving messages unanswered. Individuals whose data is processed have the following rights: access to data, rectification, erasure or restriction, right to object and the right to lodge a complaint with PUODO. Personal data in this form will be processed according to our privacy policy.

You can also send us an email.

In this case the controller of the personal data will be FABRITY sp. z o. o. and the data will be processed for the purpose of responding to a submitted inquiry; the legal basis for processing is the controller’s legitimate interest in responding to a submitted inquiry and not leaving messages unanswered. Personal data will be processed according to our privacy policy.

dormakaba 400
frontex 400
pepsico 400
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Book a free 15-minute discovery call

Looking for support with your IT project?
Let’s talk to see how we can help.

Bartosz Michałowski

Head of Sales at Fabrity

The controller of the personal data is FABRITY sp. z o. o. with its registered office in Warsaw; the data is processed for the purpose of responding to a submitted inquiry; the legal basis for processing is the controller's legitimate interest in responding to a submitted inquiry and not leaving messages unanswered. Individuals whose data is processed have the following rights: access to data, rectification, erasure or restriction, right to object and the right to lodge a complaint with PUODO. Personal data in this form will be processed according to our privacy policy.

You can also send us an email.

In this case the controller of the personal data will be FABRITY sp. z o. o. and the data will be processed for the purpose of responding to a submitted inquiry; the legal basis for processing is the controller’s legitimate interest in responding to a submitted inquiry and not leaving messages unanswered. Personal data will be processed according to our privacy policy.

dormakaba 400
toyota
frontex 400
Ministry-of-Health
Logo_Sanofi
pepsico 400
bayer-logo-2
kisspng-carrefour-online-marketing-business-hypermarket-carrefour-5b3302807dc0f9.6236099615300696325151
ABB_logo