Migrating a system to manage customer complaints and internal audits from a legacy solution to a custom one

Client

A leading OTC manufacturer

Industry

Life science

Business goal

Ensure compliance with GMP standards in a pharmaceutical factory through proper management of deviations, customer complaints, and internal audits.

How we helped

  • Prepared a business analysis.
  • Prepared a functional specification of the solution.
  • Developed the solution.
  • Tested the solution internally and conducted an acceptance test with the client.
  • Deployed the solution in the cloud using MS Azure.
  • Prepared instructions and trained users.
  • Prepared validation documentation according to GMP requirements.

Business outcome

  • Ensured quality: all deviations from product standards are carefully tracked and handled to prevent more serious quality issues.
  • Quality monitored: internal audits make it possible to detect problems and take appropriate corrective actions.
  • Ensured GMP standards are met: the system monitors compliance with good manufacturing practices in the pharmaceutical factory.

Technology stack

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Interested to see how a similar project might look in your company?
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In this case the controller of the personal data will be FABRITY sp. z o. o. and the data will be processed for the purpose of responding to a submitted inquiry; the legal basis for processing is the controller’s legitimate interest in responding to a submitted inquiry and not leaving messages unanswered. Personal data will be processed according to our privacy policy.