Modernizing IT service management for the heavy machinery company

Client

An international heavy machinery manufacturer

Industry

Manufacturing

Business goal

Modernize legacy IT service management system, which was struggling to handle the volume of service requests and lacked the ability to integrate with other business applications

How we helped

  • Mapped the company processes during workshops with stakeholders.
  • Migrated from an on-premises legacy system to a cloud-based system.
  • Deployed an IT self-service portal for employees.
  • Developed custom workflows to automate repetitive tasks and standardize processes across the company.
  • Ensured performance and security of the migration.
  • Prepared the documentation.
  • Provided training for the client’s employees.

Business outcome

  • Automated workflows reduced the average resolution time for incidents.
  • Asset management system decreased hardware downtime.
  • A new self-service portal improved user satisfaction and reduced direct IT support requests.
  • The workload for IT support team decreased, while its efficiency increased.

Technology stack

Interested to see how a similar project might look in your company?

Contact us to see how we can help.

Book a free 15-minute discovery call

Looking for support with your IT project?
Let’s talk to see how we can help.

The controller of the personal data is FABRITY sp. z o. o. with its registered office in Warsaw; the data is processed for the purpose of marketing Fabrity’s products or services; the legal basis for processing is the controller's legitimate interest. Individuals whose data is processed have the following rights: access to data, rectification, erasure or restriction, right to object and the right to lodge a complaint with PUODO. Personal data in this form will be processed according to our privacy policy.

You can also send us an email.

In this case the controller of the personal data will be FABRITY sp. z o. o. and the data will be processed for the purpose of marketing Fabrity’s products or services; the legal basis for processing is the controller’s legitimate interest. Personal data will be processed according to our privacy policy.

Interested to see how a similar project might look in your company?
Contact us at sales@fabrity.pl to see how we can help.

Fabrity Sp. z o.o.

HQ in Warsaw

PLATINIUM 5 Building
44a Domaniewska Street
02-672 Warsaw

tel. +48 22 448 70 00 
fax. +48 22 101 05 77

Branch in Lodz

Ogrodowa Office
8 Ogrodowa Street
91-065 Lodz

+48 22 343 06 00

Branch in Rzeszow

SKYRES Office
18 Warszawska Street
35-205 Rzeszow

+48 22 448 70 00

Branch in Bialystok

CITY OFFICE

Cieszynska 3A
15-371 Bialystok

Branch in Poznań

Poznań Science & Technology Park

Rubiez C1/4 Street
61-612 Poznan

biuro@fabrity.pl 

VAT ID: PL5213421691
National Register of Economic Units (REGON): 140865906
National Court Register (KRS): 0000274076
Share capital: 1,850,000.00 PLN (paid in full)

Privacy Policy and Cookies
Polityka prywatności i cookies

Book a free 15-minute discovery call

Looking for support with your IT project?
Let’s talk to see how we can help.

The controller of the personal data is FABRITY sp. z o. o. with its registered office in Warsaw; the data is processed for the purpose of responding to a submitted inquiry; the legal basis for processing is the controller's legitimate interest in responding to a submitted inquiry and not leaving messages unanswered. Individuals whose data is processed have the following rights: access to data, rectification, erasure or restriction, right to object and the right to lodge a complaint with PUODO. Personal data in this form will be processed according to our privacy policy.

You can also send us an email.

In this case the controller of the personal data will be FABRITY sp. z o. o. and the data will be processed for the purpose of responding to a submitted inquiry; the legal basis for processing is the controller’s legitimate interest in responding to a submitted inquiry and not leaving messages unanswered. Personal data will be processed according to our privacy policy.

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Book a free 15-minute discovery call

Looking for support with your IT project?
Let’s talk to see how we can help.

Bartosz Michałowski

Head of Sales at Fabrity

The controller of the personal data is FABRITY sp. z o. o. with its registered office in Warsaw; the data is processed for the purpose of responding to a submitted inquiry; the legal basis for processing is the controller's legitimate interest in responding to a submitted inquiry and not leaving messages unanswered. Individuals whose data is processed have the following rights: access to data, rectification, erasure or restriction, right to object and the right to lodge a complaint with PUODO. Personal data in this form will be processed according to our privacy policy.

You can also send us an email.

In this case the controller of the personal data will be FABRITY sp. z o. o. and the data will be processed for the purpose of responding to a submitted inquiry; the legal basis for processing is the controller’s legitimate interest in responding to a submitted inquiry and not leaving messages unanswered. Personal data will be processed according to our privacy policy.

dormakaba 400
toyota
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pepsico 400
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kisspng-carrefour-online-marketing-business-hypermarket-carrefour-5b3302807dc0f9.6236099615300696325151
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