Client
An international public organization
Industry
Public administration
Business goal
Streamlining internal processes using the ServiceNow platform
How we helped
- Built custom business apps on the ServiceNow platform covering both core business functions and support functions (HR and office administration).
- Covered the full project life cycle from business requirements analysis, through development and testing, to final deployment.
- Integrated apps with the company’s other core systems.
- Ensured security, data anonymity, and compliance with GDPR regulations.
Business outcome
- Catalog of all processes run within the organization.
- Transparency of all processes within the company.
- Shortened onboarding time for new employees.
- Enhanced governance through the reporting capabilities offered by ServiceNow.
- Reduced number of tickets thanks to self-service options for employees.