New IT technologies open up several opportunities for the media and telecommunication sectors. Content consumption is shifting towards subscription models requiring significant change both in the sales approach as well as content distribution. Designing business models and delivering added value to digital-centered customers in high pace environment can be boosted with machine learning and artificial intelligence supported by cloud solutions.
- AI & machine Learning – integrate AI and machine learning into products and services to improve sales and customer service
- Client-facing portals – portals for customers empowering loyalty due to precisely designed user experience, and gathering valuable data about customers' behaviours and preferences
- Product and service design – design digital products and services in a user-centered manner, deliver content optimized for all kinds of screens used by your customers
- Data analytics – detection and integration of data sources for efficient and scalable analysis, insights, and a better understanding of the business environment to deliver added value
- Chatbots – leverage productivity and enhance customer experience implementing bots independently solving up to 70% of issues
- Multichannel correspondence and case management – integrate and manage communication flow from different sources (traditional and electronic), create digital folders for customers and cases, track efficiency and compliance
- Maintenance processes – manage maintenance processes of infrastructure and gear, run schedules of service teams
- Mass document generation – use templates to generate mailings, contracts, financial and any other required documents, manage their distribution both in digital and traditional channel
- Content digitalization & delivery – digitize content and convert between formats, use tools for efficient content management and delivery to customers
- Cloud solutions – highly scalable cloud solutions for content storing, processing, and delivery
Case studies
Website for the Copernicus Science Centre
Challenge The Client reported a need to adapt the web portal to the latest design standards, including enabling convenient use of the site on mobile
