Generative AI for knowledge management

Harness the power of your knowledge

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The challenge
The solution
Where to use it
Case studies
Features
Architecture
Further development
Your AI-powered solution in 5 steps

The challenges

Extensive technical documentation

Every manufacturing company generates a substantial volume of technical documentation, covering their processes, machinery produced, maintenance procedures, and more.

Complex, lengthy internal processes

Due to limited access to knowledge, sales, marketing, and customer service activities require more time.

Time-consuming research

Finding the necessary piece of information requires a lot of time and effort.
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Steep learning curve

For new employees, understanding products, their features, and company processes can be challenging.

Limited access to knowledge

The company’s documentation can be difficult to navigate, often being scattered across multiple unconnected systems.

A sea of documents

Every company produces a substantial volume of documents covering various aspects of their daily operations, such as customer support, legal matters, HR, sales, marketing, etc.

The solution

An enterprise-grade platform that harnesses OpenAI’s large language models and AI-driven search technology, enabling users to quickly find precise answers to their queries.

To find a piece of information, you can simply ask questions in natural language using an intuitive chatbot interface. The answers you receive are based on real knowledge—drawn from the company’s documents, technical documentation, and product catalogs—provided to the system during the development phase. 

Unlike ChatGPT, which may produce answers not always grounded in verifiable sources, our solution delivers accurate answers that can always be verified through links to their sources. Now, you can harness the power of your knowledge and be confident that your questions are answered correctly. 

Where to use it

Technical maintenance

Having instant access to knowledge, maintenance technicians will be able to service machines and devices more quickly.

Production

Production line employees will be able to get the right answer exactly when they need them.

Customer support

Our solutions will enable customer service agents to quickly find the correct answers to customer queries, regardless of the database size.

Sales departments

Sales team will always have access to up-to-date knowledge to answer any questions that potential clients may have.

Backoffice tasks

Your employees will always have the company’s knowledge base at their fingertips—no more tedious searches for information!

HR department

You will be able to train and onboard new employees faster and in a more efficient way.

Daily work

Our solution can become your personal go-to expert that will have a ready answer for every question, even the most uncommon ones, you may have.

Case studies

Speeding up the process of designing new electronic hardware for a manufacturing company

Our client, a manufacturer of custom electronics including printed circuit boards (PCBs), control panels, interfaces, sensors, and IoT devices, aimed to streamline the process of designing electronic hardware. By implementing our AI-powered knowledge management solution, they:

  • Accelerated the time-to-market of new electronic hardware,
  • Reduced the time spent on designing new solutions and features,
  • Improved the quality of hardware produced,
  • Ensured quick access to technical documentation.

Streamlining customer service at a financial institution

Our client, a leading European financial institution, faced challenges in enhancing the effectiveness of their customer service, particularly regarding response and resolution times, as well as the quality of responses. With our AI-powered knowledge management solution, they:

  • Increased the overall efficiency of the customer service department,
  • Enhanced the quality of answers provided by customer service agents,
  • Reduced the time spent on tedious information research.

Increasing sales of insurance products

Our client, an InsurTech company, needed a tool that would assist their agents in finding matching products for customers. Utilizing our AI-powered knowledge management solution, they:

  • Boosted sales of insurance products,
  • Enhanced customer satisfaction by ensuring customers could easily obtain an insurance product that precisely matched their needs,
  • Streamlined the work of insurance agents by reducing manual tasks.

 Improving sales process at a manufacturer of heavy equipment machinery

One of our clients, a global manufacturer of heavy construction machinery, needed to provide their sales teams with up-to-date and accurate technical knowledge about the machines produced. This knowledge was crucial for sales managers to respond to client inquiries and to advise them on the best solutions to choose. Thanks to our AI-powered solution, our client:

  • Ensured quick access to accurate technical knowledge for sales teams,
  • Improved customer service by responding faster to client inquiries,
  • Enhanced customer satisfaction and reduced churn,
  • Streamlined the daily work of sales managers.

Features

An intuitive chatbot interface​​ 
You can ask questions in natural language during the conversation with a chatbot.

 

Communication in any language​ 
You can ask questions in your preferred language and receive answers in that same language, independent of the source documents’ language.

 

Voice recognition​ 
Voice queries have been enabled, allowing you to speak your questions rather than typing them.

Only true answers—no hallucinations​

Unlike ChatGPT, our solution consistently provides the correct answer, grounded in verified knowledge.​

 

Based on real knowledge​

We developed the solution by leveraging the company’s documentation to ensure the knowledge provided is both reliable and trustworthy.

 

Deep understanding of the topic​

The system proposes follow-up questions, allowing users to deepen their understanding of a particular topic.

Control over the answers​​

You can verify the chatbot’s reasoning for each answer by reviewing its thought process, including how it interpreted the question and formulated the response.​

 

Links to information sources​

You always know the sources used to generate the answer.

 

Answers based on your documentation

Our solution builds answers based on the documentation provided by the client during development, ensuring insights are trustworthy.

True intelligence

The system responds only to questions for which it can find answers in its data.

 

Built on Azure infrastructure​

Our solution relies on Azure functions and services, which makes it simple to integrate with other enterprise apps into one ecosystem. 

 

Enterprise-grade security​

Your data is securely stored within the Azure infrastructure, without reliance on external services.​

Architecture

In our solution, we used the following Azure components:

  • Chatbot APP—a bot service offered by Azure OpenAI.
  • Azure Container Apps—a fully managed serverless container service allowing developers to run containerized applications without having to manage the underlying infrastructure.
  • Azure OpenAI—a cloud-based service with access to advanced artificial intelligence models developed by OpenAI, including the powerful GPT (Generative Pre-trained Transformer) models, Codex, and others.
  • Azure AI Search—a cloud search-as-a-service solution offering advancedsearch capabilities on large volumes of content in a variety of formats.
  • Azure Storage Account—a storage service on MS Azure platform; in our PoC we used Blob storage to store large amounts of unstructured data, i.e., the text from PDFs.
  • Azure Functions—serverless compute service offered by Microsoft Azure that enables you to run small pieces of code, or “functions,” in the cloud without the need for managing a full server or a complete application environment.
  • Azure Document Intelligence—an AI service that leverages sophisticated machine learning techniques to meticulously extract text, key-value pairs, tables, and complex structures from documents with high precision. This innovative solution empowers users to transform their documents into actionable data either by utilizing pre-designed models or by developing custom models specifically fine-tuned for their unique document types.
  • Azure Monitor—a service designed to collect and scrutinize telemetry data from both Azure cloud and on-premises environments. This service aims to bolster performance and uptime by delivering actionable intelligence on users’ applications, infrastructure, and networking.

Further development

Search in images

Currently, our solution enables users to conduct searches within text. We aim to enhance its capabilities by incorporating image search, which will allow users to locate specific images using descriptive queries.

Image as a search query

We plan to introduce a functionality allowing users to use an image as a search query.

Advanced reasoning

Based on the knowledge provided, AI could streamline the process of designing new solutions by proposing improvements or alternative approaches. 

Integration with the production floor

The solution can be integrated with the production floor, allowing employees to quickly access technical documentation.

Support for maintenance technicans in the field

Maintenance technicians will have easy access to the knowledge databases while servicing machinery in the field.

Integration with control panels

Machinery operators will access knowledge directly from their control and steering panels.

Your AI-powered solution in 5 steps

01

We analyze potential use cases.

02

 You gather source documents.

03

 We prepare the Azure infrastructure.

04

 We train the PoC using your documentation.

05

We test and optimize the PoC.

Once the documentation is ready, the entire process of building a PoC for an AI-powered knowledge management solution will take us approximately 2–3 weeks. 

Need support with your data?

Get in touch to see how we can help.

 

Book a demo

Interested in seeing our solution in action?

Contact us to schedule your free 30-minute demo.
Together we will explore how our solution can help you solve your business challenges.

The controller of the personal data is FABRITY sp. z o. o. with its registered office in Warsaw; the data is processed for the purpose of marketing Fabrity’s products or services; the legal basis for processing is the controller's legitimate interest. Individuals whose data is processed have the following rights: access to data, rectification, erasure or restriction, right to object and the right to lodge a complaint with PUODO. Personal data in this form will be processed according to our privacy policy.

You can also send us an email.

In this case the controller of the personal data will be FABRITY sp. z o. o. and the data will be processed for the purpose of marketing Fabrity’s products or services; the legal basis for processing is the controller’s legitimate interest. Personal data will be processed according to our privacy policy.

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Fabrity Sp. z o.o.

HQ in Warsaw

PLATINIUM 5 Building

44a Domaniewska Street
02-672 Warsaw


tel. +48 22 448 70 00 
fax. +48 22 101 05 77

Branch in Lodz

Ogrodowa Office

8 Ogrodowa Street
91-065 Lodz

+48 22 343 06 00

Branch in Rzeszow

SKYRES Office

18 Warszawska Street
35-205 Rzeszow

+48 22 448 70 00

Branch in Bialystok

CITY OFFICE

Cieszynska 3A
15-371 Bialystok

biuro@fabrity.pl 

VAT ID: PL5213421691
National Register of Economic Units (REGON): 140865906
National Court Register (KRS): 0000274076
Share capital: 1,850,000.00 PLN (paid in full)

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Book a free 15-minute discovery call

Looking for support with your IT project?
Let’s talk to see how we can help.

The controller of the personal data is FABRITY sp. z o. o. with its registered office in Warsaw; the data is processed for the purpose of responding to a submitted inquiry; the legal basis for processing is the controller's legitimate interest in responding to a submitted inquiry and not leaving messages unanswered. Individuals whose data is processed have the following rights: access to data, rectification, erasure or restriction, right to object and the right to lodge a complaint with PUODO. Personal data in this form will be processed according to our privacy policy.

You can also send us an email.

In this case the controller of the personal data will be FABRITY sp. z o. o. and the data will be processed for the purpose of responding to a submitted inquiry; the legal basis for processing is the controller’s legitimate interest in responding to a submitted inquiry and not leaving messages unanswered. Personal data will be processed according to our privacy policy.

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Book a free 15-minute discovery call

Looking for support with your IT project?
Let’s talk to see how we can help.

Bartosz Michałowski

Head of Sales at Fabrity

The controller of the personal data is FABRITY sp. z o. o. with its registered office in Warsaw; the data is processed for the purpose of responding to a submitted inquiry; the legal basis for processing is the controller's legitimate interest in responding to a submitted inquiry and not leaving messages unanswered. Individuals whose data is processed have the following rights: access to data, rectification, erasure or restriction, right to object and the right to lodge a complaint with PUODO. Personal data in this form will be processed according to our privacy policy.

You can also send us an email.

In this case the controller of the personal data will be FABRITY sp. z o. o. and the data will be processed for the purpose of responding to a submitted inquiry; the legal basis for processing is the controller’s legitimate interest in responding to a submitted inquiry and not leaving messages unanswered. Personal data will be processed according to our privacy policy.

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