Customers are seeking constant interaction with their favourite brands and a unified experience. Retail is way beyond shop-cantered sales systems focused on efficient warehouse handling. E-sales is taking an increasingly bigger share of the market. There are many IT solutions to support that growing trend.
- Omni-channel solutions – seamless shopping experience for your customers no matter what sales channel they decide to choose (in-store or digital)
- E-commerce – built upon highly reliable and efficient solutions supported by supreme consulting and performance marketing
- Loyalty programs – digital loyalty programs that help to understand your customers and sell more
- Customer-facing apps - design customer journey and implement complex solutions supporting all touchpoints customers have with your brand
- Service design – improve customers’ interaction with your brand using continuously improving service design
- UX and design – run tests with actual users to improve their digital and in-store experience
- Chatbots – leverage productivity and enhance customer experience implementing bots independently solving up to 70% of issues
Case studies
Carrefour Marketplace
Sales platform merging two separate sites (e-commerce and brick and mortar shops) into one coherent platform, allowing sales both of Carrefour products and its partners.
