OPTIMIZING THE VALUE OF YOUR BUSINESS
About the service
What we deliver
We use battle-proven ITSM platforms that allow our clients to track the status of every incident. Additionally, reporting modules allow you to check other service parameters over a given period of time to get better overview of the compliance with the SLA.
Single point of contact
We are your single point of contact when it comes to maintenance services, day-to-day consultancy, issues reported by end users.
Depending on how critical for business continuity a given system is, we offer various service parameters, including reaction time, effective problem resolution time or workaround delivery time. We can support you in the standard 9 to 5 mode, but also in the 24/7 mode.
We cover all lines of support: the 1st line (service desk) responsible for end user support, the 2nd line dealing with more advanced requests and the 3rd line that includes developer teams and application administrators.
Remotely or on-perm
We provide maintenance services using remote access to the client’s environment or work with clients on premise, when such access is not possible. A hybrid scenario is also possible: some part of the service actions is performed remotely based on the environments reproduced in the Fabrity infrastructure and part of them is done directly on client’s on premise infrastructure.
Wide service range
We develop functionalities for the solutions created by third-party providers, as well as provide support for them. You can include them in our managed service contract, especially if they are created in the same technology stack.
Why to work with Fabrity?
Fabrity is a software house that provide software development services and complex IT solutions, partnering enterprise and most innovative companies in their digital transformation journey. We are not a recruitment company.
Balanced project teams
Project teams in 2-4 weeks
We will secure your risks
We can provide a lot of added value if needed, in regards to software development processes and practices, tools, environments or cloud tenants, devices, etc.
Truly effective hybrid teams
Responsibility for the performance
We will take responsibility for the team performance—the remuneration is based on team Sprints or a volume of software delivered and expressed in “story points” (Quoted Time & Means model).
We keep our teams motivated by providing many paths for professional growth, including the Fabrity Academy program and the Fabrity Labs coding days.
Need support in handling your day-to-day operations?
Get in touch to see how we can help.
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