Customers expect to get user friendly and secure services tailored to their needs. This can only be accomplished with advances in IT technology delivering solutions based on AI and high-end data analytics. This approach empowers user-centered design and guides the financial industry into a more technological environment.
- Bank products applications – solutions for processing online financial products purchase orders, integrate solutions for current and new coming customers across various sales channels
- Loans application process – automated loan acceptance for new coming and current customers, decision making based on artificial intelligence and various multi-source data sets analysis
- Clients scoring and rating – scoring and rating procedures for credit product sales
- IT systems integration – improve sales processes and financial product handling through connected and integrated corporate architecture
- Multichannel correspondence and case management – integrate and manage communication flow from different sources (traditional and electronic), create digital folders for customers and cases, track efficiency and compliance
- Digital mailrooms – manage incoming and outgoing mail from different channels, prepare and launch workflows involving mail, efficiently work with single and high letter volumes
- Mass document generation – use templates to generate mailings, contracts, financial and any other required documents, manage their distribution both in digital and traditional channel
- Client-facing portals – portals for customers empowering loyalty due to precisely designed user experience, and gathering valuable data about customers' behaviours and preferences
- e-Contracts – efficient way to remotely sign contracts based on digital signatures and bioverification
- Product and service design – high-end user-centered digital products for financial services
- AI & machine Learning – advanced artificial intelligence that can be used in various fields like sales processes, client support, maintenance, and digital products
- Chatbots – leverage productivity and enhance customer experience implementing bots independently solving up to 70% of issues
- Big data analytics – spot and integrate data sources for efficient analysis and insights creation to better explore and understand the market environment
Case studies
Kaizen in information technology
Toyota Bank Polska S.A. is a pioneer of electronic banking in Poland. Applications for various banking products are made through the Bank’s online channel.
Swiss bank website
Service for one of the largest independent banks in Switzerland. Fulfilling the highest security arising from Swiss and international laws.
PKO Bank Polski
The new version of PKO Bank Polski’s main website. The website consists of over 15,000 pages and is visited by over 3.5 million users each month.
Pekao24 online banking
Design of a new transactional website as part of the bank’s Digital Transformation process. Omni-channel platform that provides the same user experience on all devices.
